Privacy Policy for Maple Serpent
Maple Serpent ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, participate in our ecotourism services, educational workshops, or engage with our conservation initiatives. We operate in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect various types of information to provide and improve our services to you:
1.1 Personal Information You Provide Directly
When you interact with our online platform or services, you may provide us with personal information, including:
- Contact Information: Such as your name, email address, postal address, and phone number, when you book a tour, register for a workshop, or subscribe to our newsletter.
- Booking and Payment Information: Details related to your tour or workshop bookings, including payment details. Note that we do not store full credit card numbers on our servers; these are processed securely by third-party payment processors.
- Demographic Information: If you choose to provide it, such as age range or interests, to help us tailor our offerings.
- Communication Content: Any information you provide when you communicate with us via email, feedback forms, or other channels.
- Health Information: In limited cases, such as medical conditions relevant to participation in our physically demanding tours (e.g., allergies, mobility issues), to ensure your safety and well-being. This information is treated with utmost sensitivity and confidentiality.
1.2 Information Collected Automatically
When you visit our site, we may automatically collect certain information about your device and browsing activity:
- Log Data: Including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Usage Information: Information about how you use our site, such as the features you use, the time spent on pages, and the links you click.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To process your bookings, registrations, and payments, and to deliver the tours, workshops, and conservation programs you request.
- To Communicate with You: To send you confirmations, updates, essential service announcements, and respond to your inquiries.
- To Ensure Safety: To assess and manage risks for participants on our tours and workshops, especially concerning health-related information provided.
- To Improve Our Services: To understand how our site and services are used, conduct research and analysis, and enhance user experience and offerings.
- For Marketing and Promotional Purposes: To send you newsletters, special offers, or information about new tours or initiatives that may be of interest to you, based on your consent preferences. You can opt-out at any time.
- For Legal and Compliance Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Disclosure of Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., payment processing, website hosting, email delivery). These providers are bound by confidentiality agreements and are only permitted to use your information for the specific purposes for which we engage them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Maple Serpent and Others: We may disclose information if we believe it is necessary to protect the rights, property, or safety of Maple Serpent, our customers, or the public.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These include administrative, technical, and physical safeguards designed to protect personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy it in accordance with our data retention policies.
6. Your Privacy Rights
Under applicable privacy laws, you have certain rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that any inaccurate or incomplete personal information we hold about you be corrected.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
- Right to Object/Restrict Processing: In certain circumstances, you may have the right to object to or request the restriction of processing your personal information.
- Right to Erasure ( "Right to be Forgotten"): In certain circumstances, you may have the right to request the deletion of your personal information.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.
7. Third-Party Links
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Maple Serpent
789 Birchwood Lane, Unit 10C
Vancouver, British Columbia, V6B 3X8
Canada